1 of 1 Line Management Jobs in Caerphilly

as needed to meet business needs Achieve maximum effectiveness of the team, reducing return rates and associated costs Establish KPIs, track performance metrics and provide regular reports to executive management Guide and direct the recruitment efforts to have the right level of team members Liaise with the Customer Ambassador Team Managers to ensure effective line management and … gather customer sentiment, or assess new features and support initiatives Other duties as required to meet business needs Qualifications Degree or certificate in business, technology, a related field or management preferred 10 years+ experience in managing team members in a software-based environment preferred Required Skills Strong relationship building and interpersonal skills Effective communicator at all levels with the … and good judgement Hold team accountable for delivering against goals Ability to think strategically beyond the role of Customer Services and work with other teams Lead and influence change management Deep understanding of customer experience principles and support metrics Knowledge of our products is desirable Knowledge of best-in-class systems and process and experience in implementing and managing More ❯