1 of 1 Line Management Jobs in Cannock

s 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements. Share responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing. What we're looking for: Essential Knowledge of ITIL practices. Advanced Level Qualification. At least two … with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10/11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000. Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function. … full driving licence. Excellent application and technical knowledge with a proven ability to learn new and complex software applications. Good interpersonal skills, able to communicate effectively with staff and management alike. Good understanding of customers' business operations and a detailed understanding of their key applications and services. Desirable ITIL Practitioner or Foundation certified. One or more professional qualifications from More ❯