1 of 1 Line Management Jobs in Durham

easier, society fairer and our planet green Overview: The Shift Lead/Manager is responsible for overseeing the shift team, which consists of a mix of 1st and 2nd line engineers, ensuring full 24/7 ITPS coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly … to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department is essential to ensure seamless work handovers. The shift team is responsible for event management and serves as the first point of contact for SOC and EDR alerts. They play a critical … role in monitoring and responding to security and infrastructure events, ensuring swift incident resolution and minimizing disruptions. You will report to the End User Manager for line management but will be fully responsible for your area, taking ownership of its performance and development. Core Responsibilities: Take full ownership of the shift team's performance, proactively driving improvements and More ❯