10 of 10 Line Management Jobs in Street

easier, society fairer and our planet green Overview: The Shift Lead/Manager is responsible for overseeing the shift team, which consists of a mix of 1st and 2nd line engineers, ensuring full 24/7 ITPS coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly … to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department is essential to ensure seamless work handovers. The shift team is responsible for event management and serves as the first point of contact for SOC and EDR alerts. They play a critical … role in monitoring and responding to security and infrastructure events, ensuring swift incident resolution and minimizing disruptions. You will report to the End User Manager for line management but will be fully responsible for your area, taking ownership of its performance and development. Core Responsibilities: Take full ownership of the shift team's performance, proactively driving improvements and More ❯

easier, society fairer and our planet green Overview: The Shift Lead/Manager is responsible for overseeing the shift team, which consists of a mix of 1st and 2nd line engineers, ensuring full 24/7 ITPS coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly … to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department is essential to ensure seamless work handovers. The shift team is responsible for event management and serves as the first point of contact for SOC and EDR alerts. They play a critical … role in monitoring and responding to security and infrastructure events, ensuring swift incident resolution and minimizing disruptions. You will report to the End User Manager for line management but will be fully responsible for your area, taking ownership of its performance and development. Core Responsibilities: Take full ownership of the shift team's performance, proactively driving improvements and More ❯

and reduce manual processes. Explore automation opportunities between systems, aiming to reduce duplication and improve data accuracy. Manage and prioritise digital support tasks using ticketing systems, calendars, and project management tools. Support continuous improvement initiatives, including digital transformation and system enhancements. Maintain data security and confidentiality protocols while ensuring compliance with all TDM policies, procedures, and legal responsibilities, including … safeguarding, ISO9001, Data Protection, Cyber Essentials, and confidentiality standards. Perform any other duties as directed by your line manager and/or a Director. Training Digital Support Technician Level 3 Apprenticeship Standard The successful candidate will undertake an 18-month nationally recognised qualification delivered by TDM. This work-based learning programme includes quarterly block training days delivered via our … apprenticeship, you will complete an End Point Assessment (EPA) conducted by an external assessment organisation (EPAO). This is a Level 3 qualification. Knowledge modules include: Digital Technologies. Data Management and Information Systems. Support and Security Concepts. Opportunity to progress into a full time position and higher level apprenticeship. Apprenticeship Standard Digital support technician (level 3) Training Provider THE More ❯

CHAT GBT IN YOUR APPLICATION OR ANSWERS WILL MEAN YOUR APPLICATION IS REJECTED AND WITHDRAWN. Your duties and responsibilities in this role will consist of: Assist in providing first-line support to users, resolving basic IT issues and escalating more complex problems to senior team members Log and manage support tickets using the helpdesk system, ensuring timely resolution of … relationships with users and provide exceptional customer service In addition to the duties listed, the jobholder is required to perform other reasonable duties (within the jobholders’ capabilities) assigned by line management. Company Values: Trust Trust is the bedrock of every successful business relationship. That’s why we always act openly, ethically and in good faith, single-mindedly pursuing our … Digital Support Technician, with training in how to: Helpdesk Operations and Functions Maintaining Digital Systems and Services Fundamentals of Digital Systems Administration of Digital Systems and Services Change Management Teamwork and Communications Introduction to System Security User and Stakeholder Training Working in Digital Support Data Operations and Security Pathways and Career Progression There is the potential for this role More ❯

phone and in person Capturing and recording information required in order to correctly prioritise tickets Resolving technical tickets both at supported schools and remotely Escalate tickets to the next line within the SLAs Communicating ticket progress with the customer contact Advise and adhere to recommended security guidelines Achieving training goals set by your line manager in your Personal More ❯

Capturing and recording information required in order to correctly prioritise tickets Resolving technical tickets from our office-based Service desk and on customer sites Escalate tickets to the next line within the SLAs Communicating ticket progress with the customer contact Advise and adhere to recommended security guidelines Achieving training goals set by your line manager in your Personal More ❯

Product Marketing and the Director of Lifecycle Marketing Work with the design team to produce on-brand communications, both print and online, across the full product portfolio Workflow & Process Management: Use Asana and other tools as required to manage timelines, approvals, and campaign statuses, ensuring smooth and transparent execution. Cross-Functional Collaboration: Act as a key liaison between Lifecycle … week of your time undertaking off-the-job learning, which will include: Formal training, including online learning and internal learning events 1-2-1s with your coach and line manager Observing and shadowing colleagues Writing up learning reflections for your portfolio Full time employment. Apprenticeship Standard Publishing professional (level 4) Training Provider LDN APPRENTICESHIPS LTD Working Week Monday More ❯

making sure instructors have what they need, usage is tracked, and feedback is collected to help convert trials into full adoptions. Act as the go-to person for Learning Management System (LMS) integrations—liaising with university contacts and coordinating with our US implementation team to ensure smooth setup. Monitor course activation and engagement using reporting tools (like PowerBI) and … week of your time undertaking off-the-job learning, which will include: Formal training, including online learning and internal learning events 1-2-1s with your coach and line manager Observing and shadowing colleagues Writing up learning reflections for your portfolio Full time employment Apprenticeship Standard Publishing professional (level 4) Training Provider LDN APPRENTICESHIPS LTD Working Week Monday More ❯

software packages and tools such as collaborative technologies. Maintain an awareness of current, emerging and fringe technologies. Support and implement ICT-related projects that help to modernise ICT in line with current developments in technology. Carry out the installation of hardware, software and any other ICT equipment, ensuring they are safe before use. Repair and maintain ICT equipment to … necessary. Ensure all data is handled, stored and disposed of in accordance with the Data Protection Act 2018 and the UK GDPR. Any other duties as directed by your line manager and/or a Director. Ensure compliance with all TDM policies, procedures and legal responsibilities, including safeguarding, ISO9001, Confidentiality, Data Protection and Cyber Essentials. Training Potential to progress More ❯

Keep all users updated on any immediate network matters/issues. Install and configure hardware and software for new joiners, internal moves or for ad-hoc system requests in line with the associated incident request. Monitor the status of all logged IT issues ensuring that they are actioned within the agreed SLAs and thereafter reporting issues to line … Monitor all aspects of the support service provided to users in the UK and Europe offices including response times, identify trends against SLAs and provide regular reporting to the management team. Identify potential problems, investigate, analyse, and report on status to the management team. Transfer knowledge and technical expertise to other team members and end users. Asset management More ❯