Customer Service Manager
Hull, North Humberside, North East, United Kingdom
Get Staffed Online Recruitment
guide for consistent customer communication. Ensure customer issues are resolved within agreed SLAs. Tablet Repairs & Replacements: Track replacement tablet requests, monitor turnaround times, and liaise with the repairs/logistics team. Identify and remove blockers that delay replacements. Process & Reporting: Set KPIs and prepare monthly reports on support performance. Drive improvements in customer satisfaction and first-response times. Introduce checklists More ❯
Employment Type: Permanent
Salary: £35,000
Posted: