Oxford, Oxfordshire, United Kingdom
Oxford Nanopore Technologies Ltd
Microsoft Dynamics 365, ensure every transaction meets export-control and trade-compliance rules, and act as the first point of escalation for our offshore processing team. Partnering closely with
Logistics, Customer Service and Sales, you keep the customer journey friction-free while continually spotting process gaps and recommending improvements. You have no formal direct reports, but you coach new hires … returns in D365 within SLA, ensuring data accuracy and audit readiness. Vet every order for D&B screening, embargo checks and Export Control approval; prepare shipment packs for global
logistics partners and resolve holds. Create or adjust complex manual orders, bundles and split shipments, ensuring correct pricing, tax and Incoterms. Serve as the primary escalation contact for offshore order-entry … teams and regional service desks; provide real-time troubleshooting and guidance. Liaise daily with
Logistics, Warehouse and Finance to coordinate pick-pack-ship activities, credit holds and accurate invoicing. Train and mentor new Operations Coordinators; deliver refresher sessions on D365 functionality, compliance rules and best practice. Analyse order-management metrics to surface trends, root causes and bottlenecks; present insights to
More ❯