2 of 2 Microsoft Office Jobs in Solihull

1st Line Service Desk Agent Apprenticeship Programme

Hiring Organisation: ATOS IT SERVICES UK LIMITED
Location: 3300 Solihull Park Way, Birmingham Business Park, Birmingham, England
Employment Type: Advanced Apprenticeship
Salary: £16,000 a year

requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: - Password resets and account unlocks - Software installation and Microsoft Office/365 queries - Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed ...

Service Delivery Manager

Hiring Organisation: red recruitment
Location: Blythe Valley Park, Shirley, Solihull, West Midlands, England, United Kingdom
Employment Type: Full-Time
Salary: £40,000 - £50,000 per annum

experience in a customer-facing service management role Background in IT, Managed Services, or Telecoms industry Experience managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing ...