solutions align with business objectives and Pega guardrail principles.Produce process models, business workflow diagrams, wireframes, and supporting documentation using tools such as Miro, Visio, Figma, or similar collaboration platforms.Analyse operational and customer performance metrics to identify opportunities for continuous improvement and process optimisation.Promote Agile and collaborative working practices … planning, refinement, and UAT.Experience analysing end-to-end customer journeys and business process improvement.Experience using collaboration and process modelling tools such as Miro, Visio, or Figma.Excellent communication, analytical, and problem-solving skills.Self-motivated with the ability to mentor junior Business Analysts.DesirableExperience working with the Pega Platform or other ...