help us deliver high quality, and seamless IT experiences across all business functions. The purpose of this role is to work alongside colleagues in the Markets Technology Applications Team (MTS) to give our clients, and our colleagues the best possible experience of Aztec's client servicing applications suite, and to strive to deliver a service offering that differentiates us from … related and assess the complexity of the task. Monitor the SR escalations and incidents and ensure that they are assigned as soon as resource becomes available To assist the MTS team in Business as Usual (BAU) allocations, and investigate incoming incidents and requests by checking relevance, directing to the appropriate team and managing complexity levels, timeframes, priority and locating a … necessary to other resources Application and report testing System Integration Testing (SIT) and reconciliation activities in line with testing strategy. Provide 4 eyes review on changes processed by other MTS Apps users, including both meta and non-meta SRs, with particular focus on trainee-assigned SRs Provide third level support raised via the support desk as either SRs and Incidents More ❯
creating clear and accurate product documentation, designing and optimizing processes, aligning cross-functional teams, and ensuring smooth execution of our product roadmap. Youll work closely with the product owners, MTS Compliance, and our Corporate & Issuer - facing teams to support the delivery of our innovative new B2B payment solution, Card to Account Transfer Role: Operational Excellence: Design and refine implementation processes … operational KPIs. Tooling & Systems: Manage and optimize tools used across the product lifecycle (e.g., AHA!, Confluence). Cross-Functional Collaboration: Act as a central point of coordination between product, MTS compliance, business development and customer service teams. Product Planning: Support quarterly planning cycles, including roadmap alignment, capacity planning, budgeting and OKR tracking. Incident & Change Management: Coordinate post-incident reviews and More ❯
clear and accurate product documentation, designing and optimizing processes, aligning cross-functional teams, and ensuring smooth execution of our product roadmap. You’ll work closely with the product owners, MTS Compliance, and our Corporate & Issuer - facing teams to support the delivery of our innovative new B2B payment solution, Card to Account Transfer Role: • Operational Excellence: Design and refine implementation processes … operational KPIs. • Tooling & Systems: Manage and optimize tools used across the product lifecycle (e.g., AHA!, Confluence). • Cross-Functional Collaboration: Act as a central point of coordination between product, MTS compliance, business development and customer service teams. • Product Planning: Support quarterly planning cycles, including roadmap alignment, capacity planning, budgeting and OKR tracking. • Incident & Change Management: Coordinate post-incident reviews and More ❯
