1st and 2nd Line Support Engineer
- Hiring Organisation
- 100% IT Recruitment Ltd
- Location
- High Wycombe, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £34,000 per annum
queries via phone, email, and ticketing system Log, update, and manage support tickets with accurate and detailed information Diagnose and resolve common hardware, software, OS, and network issues Communicate clearly with users of varying technical ability, including non-native English speakers Take ownership of tickets and ensure timely resolution … company professionally Required Technical Skills Good understanding of computer hardware, operating systems, and basic networking (TCP/IP, DNS, DHCP) Experience supporting Windows and macOS devices Working knowledge of Microsoft 365, Exchange Online, Azure AD/Entra ID Experience using ticketing systems Ability to diagnose issues remotely and over ...