1st Line Technical Support
- Hiring Organisation
- Pareto
- Location
- Southend-on-Sea, Essex, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 per annum
usability, providing actionable feedback to the development team. Author clear, user-friendly support documentation and product guides. Maintain internal IT infrastructure, including servers, Mac OS workstations, and software environments. Execute system patching, upgrades, and routine maintenance to ensure stability. Manage software licensing, configuration, and perform essential administrative tasks … tasks. Excellent communication skills, with the confidence to engage clients face-to-face, via video, or in writing. Solid working knowledge of Apple Mac OS. Highly organized, dependable, and capable of managing multiple priorities simultaneously. Desirable: Previous experience in a helpdesk or support role, familiarity with DAM/ ...