users, and vendors while driving high service standards. The role will be part of the Application Support team. Key Responsibilities: Provide advanced technical support for enterprise applications across Windows, macOS, and Linux platforms. Configure network protocols and troubleshoot network layer issues. Serve as the escalation point for complex incidents and application issues, driving resolution end-to-end. Collaborate with … working (Working from home, office, and potential travel involved). The Skills: Previous experience supporting over 200+ users in a similar role. Strong technical skills in Windows 10, AppleOS, Azure AD, AD, Group Policies, Microsoft/Office 365, Azure Virtual Desktop, Jamf Cloud, and Intune Autopilot. VOIP system knowledge. Windows imaging and deployment knowledge. Understanding of servers. Cisco … gaps and opportunities for optimization. Technical Skills: Deep knowledge of Microsoft 365, Exchange, Azure AD/Entra ID, FSLogix, image creation, snapshots, Azure storage, and security configurations. Familiarity with macOS, iOS, iPadOS. Jamf Pro or Kandji experience. Basic SQL proficiency. Experience with Java and Oracle-based applications. Experience with Azure Virtual Desktop and cloud identity/access management. Basic More ❯
issues. Qualifications A bachelor's degree in a related field such as Computer Science, Information Technology, Engineering, or a similar discipline or equivalent experience. Required Skills Operating Systems: Windows, MacOS, Linux Directory Services: Azure Active Directory (Azure AD/Entra), Active Directory IT Administration and Networking: Office 365 Administration, TCP/IP, DNS, DHCP, VPNs, Remote Access IT Management … Protection, Multi-Factor Authentication (MFA), Compliance and Auditing Scripting and Automation: PowerShell, Batch Scripts, Bash, Python, Automation frameworks Specialised Applications: Dynamics 365, CRMs Preferred Skills Advanced troubleshooting for Windows OS (Desktop and Server) Office 365 Hardware assembly/repair Network deployment/configuration Cloud-based systems (Office 365, SharePoint Online) Physical networking (LAN, WAN, TCP/IP, Cat 5e … Exchange Online O365, Intune and Mobile Device Management (MDM), WSUS administration, anti-virus solutions Cisco VPN Client, Mimecast Email Security, NAS devices/storage. Experience Substantial experience with Windows OS Azure/Cloud technologies AD management Microsoft Office applications Helpdesk support Fast Ethernet Gigabit switches/routers Server management (virtualised systems), local networks/internet protocols (TCP/IP More ❯
issues. Qualifications A bachelor's degree in a related field such as Computer Science, Information Technology, Engineering, or a similar discipline or equivalent experience. Required Skills Operating Systems: Windows, MacOS, Linux Directory Services: Azure Active Directory (Azure AD/Entra), Active Directory IT Administration and Networking: Office 365 Administration, TCP/IP, DNS, DHCP, VPNs, Remote Access IT Management … Protection, Multi-Factor Authentication (MFA), Compliance and Auditing Scripting and Automation: PowerShell, Batch Scripts, Bash, Python, Automation frameworks Specialised Applications: Dynamics 365, CRMs Preferred Skills Advanced troubleshooting for Windows OS (Desktop and Server) Office 365 Hardware assembly/repair Network deployment/configuration Cloud-based systems (Office 365, SharePoint Online) Physical networking (LAN, WAN, TCP/IP, Cat 5e … Exchange Online O365, Intune and Mobile Device Management (MDM), WSUS administration, anti-virus solutions Cisco VPN Client, Mimecast Email Security, NAS devices/storage. Experience Substantial experience with Windows OS Azure/Cloud technologies AD management Microsoft Office applications Helpdesk support Fast Ethernet Gigabit switches/routers Server management (virtualised systems), local networks/internet protocols (TCP/IP More ❯
Print Sharing, DNS, RDS, High Availability options) Microsoft 365 Support (Exchange Online, SharePoint, OneDrive for Business, PowerShell Online, Directory Sync and Identity Management) Device management with Intune, including Windows, macOS, Android, iOS, and iPadOS MDM Software packaging for a range of applications from basic to complex Supporting the rollout of the latest Microsoft features Management of Endpoint protection across … a variety of vendors Management of Windows OS updates across various tenants Assist Tier 1/2 Engineers in training and knowledge transfer and being an escalation point for the Service Desk team Provide Tier 3 escalation support for Windows 10/11 (Endpoint support in a managed environment, OS troubleshooting, client software support etc.) Network troubleshooting and More ❯
Networking & Security: Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco). Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship & Projects: Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation. You’ll Stand Out With: Certifications: MSCE, VMware VCP More ❯
Networking & Security : Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco). Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation. ? You'll Stand Out With: Certifications: MSCE, VMware VCP More ❯
Apple MacBooks) and mobile devices (iOS, Android, BYOD). Proficiency in SaaS software (Microsoft 365, Okta, AzureAD, SharePoint, Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.). Experience with IT Service Management platforms (BMC Helix, ServiceNow, FreshService, etc). Strong understanding of networking concepts and technologies. Excellent More ❯
Apple MacBooks) and mobile devices (iOS, Android, BYOD). Proficiency in SaaS software (Microsoft 365, Okta, AzureAD, SharePoint, Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.). Experience with IT Service Management platforms (BMC Helix, ServiceNow, FreshService, etc). Strong understanding of networking concepts and technologies. Excellent More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, AppleMAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join … with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, AppleMac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active … Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non More ❯
