Junior Major Incident & Problem Analyst
- Hiring Organisation
- Thebes IT Solutions Ltd
- Location
- London, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 30,000 - 40,000 Annual
years' experience in a customer-focused, fast-moving IT support or service management environment Foundation understanding in IT service delivery and understanding of Major Incident and Problem Management processes. Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both … Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident ...