IT Service Desk Analyst - 1st & 2nd Line IT Support
- Hiring Organisation
- MACKENZIE JONES IT LIMITED
- Location
- Ely, Cambridgeshire, East Anglia, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
applications, user access, connectivity and associated technical issues. Windows Desktop Support: Troubleshooting Windows Operating Systems, Desktop PCs, Laptops, Peripherals & End-User Devices. IT Service Management/Ticketing Systems: Logging, categorising, prioritising, investigating and resolving incidents and service requests through an IT ticketing platform. Incident Management & SLAs: Taking … business-critical applications and systems. IT Infrastructure Support: Working alongside internal Infrastructure teams & external Suppliers to investigate, escalate and resolve more complex technical incidents. Major Incident Support: Supporting major incident management, technical escalations & continual service improvement initiatives. Customer Service & Communication: Excellent communication skills, strong problem ...