2 of 2 Major Incident Management Jobs in Northern Ireland

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of … information flow between Service Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The Role As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process … and assist with developing and implementing process and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to resolution * Coordination and communication throughout the incident life cycle * Facilitate conference calls where necessary * Escalate where appropriate * Verification of resolution More ❯

Major Incident Manager - ITIL Belfast client are looking for a Major Incident Manager to join their team onsite in Belfast. In this critical role, you'll lead the response to major IT incidents, ensuring rapid resolution and minimal impact to business operations. Key Responsibilities: Own and lead the Major Incident process from initiation … through to resolution and post-incident review. Coordinate and communicate effectively with technical teams, stakeholders, and senior management during high-impact incidents. Act as a central point of contact for all major incident escalations. Ensure timely updates and clear communication throughout the incident life cycle. Drive root cause analysis and contribute to continual service improvement … initiatives. Required Skills & Experience: Strong Major Incident Management background in a fast-paced IT environment. ITIL v3 or v4 certification is essential. Hands-on experience with BMC Remedy or similar ITSM tools. Excellent communication, coordination, and decision-making skills. Ability to remain composed and focused under pressure. This Role Is 100% Onsite You'll be working alongside More ❯