First Line IT Support - MSP JBLE1 NI
- Hiring Organisation
- MCS Group
- Location
- Dungannon, Co. Tyrone, UK
your experience grows. Responsibilities Provide first-line technical support to customers via phone, email and remote support tools. Diagnose and resolve hardware, software and Microsoft 365 issues. Support Windows desktop environments. Manage and update support tickets. Escalate more complex technical issues where appropriate. Deliver excellent customer service … while working to agreed SLAs. Assist with user account administration and basic Microsoft 365 administration. Build technical knowledge through exposure to Level 2 support activities. What We're Looking For 1-3 years' experience in an IT Support or Helpdesk role. MSP experience is highly desirable. Experience ...