2 of 2 Microsoft 365 Jobs in Northern Ireland

MPORT and Smart Surv. Key Responsibilities: Providing day-to-day IT support via tickets, email and phone Troubleshooting hardware, software and connectivity issues Supporting Microsoft 365 (Outlook, Teams, SharePoint and OneDrive) Managing user accounts, access, licences, password resets and MFA Setting up laptops and equipment … troubleshooting MPACS, MPORT and Smart Surv applications The Person Minimum 2 years’ experience in a 1st Line IT or Application Support role Comfortable supporting Microsoft 365 in a business environment Logical and methodical approach to troubleshooting Strong communication skills with the ability to explain technical issues clearly ...

hardware, software, and account issues Troubleshooting Windows 10/11 devices, laptops, desktops, mobile devices and printers Handling user account and access administration (AD, M365, Exchange, Intune) Supporting onboarding/offboarding and ensuring users have the tools they need Spotting recurring issues and contributing ideas to improve the service desk … working on an IT Service Desk or in a technical support role Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen ...