2 of 2 Major Incident Management Jobs in Oxford

collaboratively with colleagues and stakeholders to ensure high standards of service, compliance, and performance. Adherence to organisational policies and procedures, effective communication with line management, and a commitment to continuous improvement and inclusive ways of working is essential. Role Principles Act with integrity, always upholding the highest professional … operational standards. Assist with the deployment of updates and changes to business applications and infrastructure, adhering to change control, information security and risk management policies. Identify opportunities to improve service quality, automation, user experience and operational efficiency, contributing to the continual improvement of IT services. Support Microsoft 365 adoption ...

issues. Ensure IT operations remain compliant with GxP, Data Integrity, Information Security, validation and change control requirements. Own and continuously improve ITSM processes, including Incident, Request, Problem, Knowledge and Major Incident Management. Oversee IT hardware, software, collaboration platforms, asset lifecycle management and operational procurement activities. Manage … third party suppliers and service providers, ensuring agreed service levels, compliance and delivery commitments are achieved. Drive cyber security, identity and access management, business continuity and disaster recovery activities, including audit and inspection support. Monitor service performance through KPIs and customer feedback, championing continuous improvement, automation and a customer ...