2 of 2 Major Incident Management Jobs in Scotland

you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users Identify any business areas impacted and … coordinate communications with all relevant stakeholders as per Major Incident Management process. Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team. Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams. Coordinate post incident investigation with relevant teams … Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices. Co-ordinate the running and reporting of a risk-based vulnerabilities management including: Scanning systems, networks, and applications to detect potential security weaknesses. Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that More ❯

Social network you want to login/join with: At Proact, we’re a pan European data management specialist with a focus on unlocking the power of data through strategy, storage, connectivity, and security. But that’s only part of our story.... We’re also here to break the mould. To stake new ground. To do things differently. And … capabilities across those divisions. The overall goal is to capture the full benefit of integrated UK service operations. Reporting directly the Services Director and working in conjunction with the Management Team, this role presents an opportunity to be a stakeholder in a dynamic and exciting MSP. Key Responsibilities Operational Excellence Lead the Service Desk and NOC, ensuring high-quality … service delivery and adherence to SLAs. Oversee incident, request, change and problem management processes in line with ITIL best practices. Ensure the smooth operation of 24/7 support services, including out-of-hours escalation and major incident management. Drive process standardisation, automation, and continual improvement initiatives across the service operation lowering total costs. Review and More ❯