Incident Analyst
- Hiring Organisation
- Driver and Vehicle Standards Agency
- Location
- City and County of Swansea, United Kingdom
- Employment Type
- Full Time
communicate clearly with technical and non-technical stakeholders during high-pressure situations? Do you have knowledge of ITIL Processes and best practice for Incident and Request Management? Have you used analytical tools or dashboards to spot anomalies, trends, or early signs of potential issues? As an Incident … will monitor live services, triage incoming incidents, and collaborate with technical teams, suppliers, and stakeholders to drive timely resolution. You will also support major incident management processes, providing clear communication and updates to ensure stakeholders are informed throughout the incident lifecycle. This role requires strong analytical ...