Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Robert Walters
Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a MajorIncidentManager on a 6-month contract. Fully Remote this is a home-based role. As a MajorIncidentManager, you will lead/manage the end-to-end … MajorIncident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing MajorIncident Management function aligning business needs to IT strategy. MajorIncidentManager (Home Based) Duties: Develop end to end MajorIncident … development Develop playbooks and documentation Continuous development of processesImplement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Majorincident reporting Apply ITIL MajorIncident Management techniques MajorIncidentManager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Robert Walters
Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a MajorIncidentManager on a 6-month contract. Fully Remote this is a home-based role. As a MajorIncidentManager, you will lead/manage the end-to-end … MajorIncident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing MajorIncident Management function aligning business needs to IT strategy. MajorIncidentManager (Home Based) Duties: Develop end to end MajorIncident … development Develop playbooks and documentation Continuous development of processesImplement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Majorincident reporting Apply ITIL MajorIncident Management techniques MajorIncidentManager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for More ❯
offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career Job Description We are looking for a MajorIncidentManager to join our team on a permanent basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in Leeds … development and training across multiple business areas. The role is primarily Leeds based however you?may be expected to work at our client locations as and when required. The MajorIncidentManager will ensure SLA/KPI targets are being achieved and the contracted scope of services are being delivered efficiently within an ITIL framework. The candidate … effective communications and levels of understanding are maintained with the client and suppliers through regular and ad-hoc meetings. Key Responsibilities Acts as the main escalation point for all Major IT Incidents & take full ownership of facilitating the restoration of service following of Major Incidents within the agreed SLA's in a multi-supplier environment. Setup and distribute More ❯
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Talent Locker
MajorIncident and Change Manager - Defence & National Security Location: Farnborough (Hybrid) Salary: £75,000 + excellent benefits Clearance: Must be eligible for UK SC clearance + UK Eyes Only (UKEO) A growing consultancy working on high-profile defence and national security programmes is looking for a MajorIncident and Change Manager to strengthen its … IT Service Management capability. This is a pivotal role, combining structured change management with rapid, decisive leadership of major incidents in complex, secure environments. You'll be at the heart of keeping services resilient, ensuring incidents are resolved with minimal disruption, and changes are delivered in a controlled and visible way. If you want to work in a business … where your decisions directly influence operational outcomes, this role offers the autonomy and scope to make a lasting impact. What you'll be doing Leading the response to all major incidents, ensuring timely investigation, resolution and communications to stakeholders Driving structured post-incident reviews, root cause analysis and tracking actions to completion Managing and chairing Change Advisory Boards More ❯