13 of 13 Incident Manager Jobs in England

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the … Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets More ❯

Major Incident Manager Location: London (1 day per week) Rate: £450 per day Term: Initial 3 months. This is your opportunity to lead when it matters most. If you thrive in high-stakes environments and know how to bring calm, clarity and control to complex technical incidents, this role puts you at the centre of service continuity for … a regulated, always-on digital business. You’ll lead the Major Incident Management function, working with internal and external teams to protect critical services and minimise disruption. You’ll be the single point of accountability during major incidents, coordinating response teams, managing communications, and ensuring swift recovery. Your decisions will directly impact operational resilience, customer trust and regulatory compliance. … What you’ll be responsible for Lead all Priority 1 and high-severity Priority 2 incidents across business-critical systems Act as Incident Commander, driving triage, escalation, resolution and stakeholder updates Run real-time war rooms, coordinating cross-functional teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance More ❯

Major Incident Manager Location: London (1 day per week) Rate: £450 per day Term: Initial 3 months. This is your opportunity to lead when it matters most. If you thrive in high-stakes environments and know how to bring calm, clarity and control to complex technical incidents, this role puts you at the centre of service continuity for … a regulated, always-on digital business. You’ll lead the Major Incident Management function, working with internal and external teams to protect critical services and minimise disruption. You’ll be the single point of accountability during major incidents, coordinating response teams, managing communications, and ensuring swift recovery. Your decisions will directly impact operational resilience, customer trust and regulatory compliance. … What you’ll be responsible for Lead all Priority 1 and high-severity Priority 2 incidents across business-critical systems Act as Incident Commander, driving triage, escalation, resolution and stakeholder updates Run real-time war rooms, coordinating cross-functional teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance More ❯

Major Incident Manager Location: London (1 day per week) Rate: £450 per day Term: Initial 3 months. This is your opportunity to lead when it matters most. If you thrive in high-stakes environments and know how to bring calm, clarity and control to complex technical incidents, this role puts you at the centre of service continuity for … a regulated, always-on digital business. You’ll lead the Major Incident Management function, working with internal and external teams to protect critical services and minimise disruption. You’ll be the single point of accountability during major incidents, coordinating response teams, managing communications, and ensuring swift recovery. Your decisions will directly impact operational resilience, customer trust and regulatory compliance. … What you’ll be responsible for Lead all Priority 1 and high-severity Priority 2 incidents across business-critical systems Act as Incident Commander, driving triage, escalation, resolution and stakeholder updates Run real-time war rooms, coordinating cross-functional teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance More ❯

Major Incident Manager Location: London (1 day per week) Rate: £450 per day Term: Initial 3 months. This is your opportunity to lead when it matters most. If you thrive in high-stakes environments and know how to bring calm, clarity and control to complex technical incidents, this role puts you at the centre of service continuity for … a regulated, always-on digital business. You’ll lead the Major Incident Management function, working with internal and external teams to protect critical services and minimise disruption. You’ll be the single point of accountability during major incidents, coordinating response teams, managing communications, and ensuring swift recovery. Your decisions will directly impact operational resilience, customer trust and regulatory compliance. … What you’ll be responsible for Lead all Priority 1 and high-severity Priority 2 incidents across business-critical systems Act as Incident Commander, driving triage, escalation, resolution and stakeholder updates Run real-time war rooms, coordinating cross-functional teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance More ❯

Major Incident Manager Location: London (1 day per week) Rate: £450 per day Term: Initial 3 months. This is your opportunity to lead when it matters most. If you thrive in high-stakes environments and know how to bring calm, clarity and control to complex technical incidents, this role puts you at the centre of service continuity for … a regulated, always-on digital business. You’ll lead the Major Incident Management function, working with internal and external teams to protect critical services and minimise disruption. You’ll be the single point of accountability during major incidents, coordinating response teams, managing communications, and ensuring swift recovery. Your decisions will directly impact operational resilience, customer trust and regulatory compliance. … What you’ll be responsible for Lead all Priority 1 and high-severity Priority 2 incidents across business-critical systems Act as Incident Commander, driving triage, escalation, resolution and stakeholder updates Run real-time war rooms, coordinating cross-functional teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance More ❯

based out of our Leeds, UK office, with in-office work expected 2-3 times per week. Candidates should be located within a reasonable commuting distance. Responsibilities Oversee the Incident and Major Incident process with a focus on resolving incidents as quickly as possible. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Ensure all active and ongoing incidents are documented and clearly handed over to the incoming Incident Manager at the end of the shift, supporting smooth 24/7 service continuity. Strengthen escalation and critical incident management - Provide clear leadership during high-impact incidents by taking ownership, ensuring timely engagement of the appropriate technical and … management resources, and facilitating effective, customer-focused communication throughout the incident lifecycle. Own and progress aged Incidents until they are successfully resolved. Deputise for the Service Delivery Lead for any customer and internal meetings where required. Responsible for generating regular incident reports. Any other duties as requested by management. Qualifications 1 Year of experience in an incident More ❯

a global basis, the resilience of operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

a global basis, the resilience of operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

Up to £75,000 (DOE) Central London (3 days on-site per week) Permanent Are you an experienced Incident & Problem Manager eager to shape the future of enterprise technology? A leading fintech organisation is seeking a skilled professional to join their Enterprise Technology function in London. Job Title: Incident & Problem Manager Job Type: Permanent Working Arrangement … Hybrid (3 days on-site per week) Office Location: London This is an exciting opportunity to play a pivotal role in evolving incident and problem management frameworks, utilising cutting-edge technologies and AI-driven methods. You'll collaborate with a high-impact team, influencing strategic direction and fostering a culture of customer obsession, operational excellence, and growth. Responsibilities: Take … quality written communications during and after incidents, ensuring all internal and external audiences are accurately informed. Cultivate a culture of accountability and transparency across teams, ensuring high standards for incident management and communication. Lead and oversee root cause analyses for major or recurring incidents; define and implement preventative measures to reduce future occurrences. Oversee and continually enhance KPIs and More ❯

Major Incident and Problem Manager Newcastle upon Tyne – ONSITE 4 DAYS PER WEEK (1 Day WFH) 3 Month Contract – OUTSIDE R35 £450-£550 Per Day One of my international clients’ is looking to bring onboard an experienced Major Incident and Problem Manager, on a 3 month contract basis, to be based in their offices in Newcastle … arise daily within the IT Operations. As such, my client is looking for an experienced expert/consultant who can lead the way to design, implement and manage the incident and problem function. You will be responsible for managing incidents throughout the day, escalating where needed and ensure all details are recorded appropriately. This will then be used for More ❯

We are seeking a highly skilled and experienced SOC Incident Response & Threat Hunting Manager to join our growing Security Operations Centre. This pivotal role will be responsible for leading our Tier 3 Security and Incident Response Analysts, overseeing advanced incident response activities, driving proactive threat hunting initiatives, and providing strategic direction for the Cyber Threat Intelligence … a strong technical background, exceptional management skills, and a strategic vision for cybersecurity. You will play a key role in mentoring and developing a high-performing team, leading complex incident response engagements from initial detection through to post-incident review, and significantly enhancing the security posture of our diverse customer base. The role demands a unique blend of … strategic leadership, deep technical expertise in digital forensics and incident response (DFIR), and a proactive mindset to anticipate and neutralise sophisticated and evolving cyber threats. Key Responsibilities: Provide expert guidance and technical oversight on complex security incidents and threat hunting operations. Lead and coordinate high-severity incident response engagements, acting as the primary incident lead when required. More ❯

Job Title: SOC Incident Response & Threat Hunting Manager Location: Warrington, UK (Travel may be required) Flexible Working: "Work Your Way" available from day one Im working with a gold-standard IT Managed Service Provider renowned for delivering secure, enterprise-grade solutions across cloud, infrastructure, and cyber domains. Theyre expanding their Security Operations Centre and hiring a hands-on … SOC Incident Response & Threat Hunting Manager to lead Tier 3 analysts and drive proactive defence strategies. This is a strategic and technical leadership role, ideal for someone with deep DFIR expertise, strong mentoring capabilities, and a passion for threat hunting and CTI development. Key Responsibilities: Lead and coordinate high-severity incident response engagements Provide technical oversight and More ❯