Major Incident Manager
Sheffield, England, United Kingdom
Impact Team
Major Incident Manager - Hybrid role - 24/7 shift pattern Sheffield based PAYE Agency contractor role (up to £700) Principal Responsibilities Monitor and drive the delivery and support of systems/services in compliance with the firm's IT service quality standards through the incident management process Manage and recover IT services from a disrupted state … standards, in line with, and championing compliance Policies Maintain awareness of operational risk and minimise the likelihood of it occurring Provide day-to-day support and control in specific incident management functions for designation portfolio of services/applications Promote and drive continuous improvement in the incident management process This is a complex technology environment with a vast … estate, supporting many critical, Tier 1 applications; it presents genuinely interesting challenges but in turn requires Incident Managers with the ability to navigate a large organisation and the communications skills to ensure that, when incidents occur, panic does not ensue! Days: 07:00 – 19:15 UK time Nights 19:00 – 07:15 UK time Example of how it works More ❯
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