8 of 8 Major Incident Manager Jobs in the UK excluding London

The Major Incident Manager will lead Critical and Major Incidents from detection through to resolution and post incident review, in addition this role will coordinate Problem Investigations and track the delivery of Problem resolution plans to reduce the likelihood of repeat Incidents. This role will provide a rapid and highly effective response when Critical or … Major Incidents occur, ensuring business impact analysis is completed, adopting the correct Incident response model, and then confidently leading the communication, escalation and collaboration between cross functional teams and suppliers to restore normal service operation as quickly as possible., Summary The Major Incident Manager will lead Critical and Major Incidents from detection through to … resolution and post incident review, in addition this role will coordinate Problem Investigations and track the delivery of Problem resolution plans to reduce the likelihood of repeat Incidents. This role will provide a rapid and highly effective response when Critical or Major Incidents occur, ensuring business impact analysis is completed, adopting the correct Incident response model, and More ❯

to £47,000 plus on call charges and excellent benefits Location: Newtonabbey, Belfast - Hybrid working Must be eligible for SC clearance if successful Our client is looking for a Major Incident Manager who will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as … the conduit of information flow between Service Delivery Managers and Recovery. In addition the Major Incident Manager will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the … team. Experience needed: Essential: Previous experience in high-priority incident management in a multi-client or shared service environment ITIL awareness In addition you will also have: Knowledge of Remedy or similar tools and the Incident Management process What you will be doing: Managing high-priority incidents through to closure Verify Priority and reallocate as necessary Determine incident More ❯

We are working with a leading Managed Services Provider seeking a proactive individual to join their Operational Support Centre in Manchester. This key hybrid position focuses on major incident management (60-70%) and team leadership (30-40%) - you will be pivotal in overseeing critical customer incidents, guiding a team of service desk engineers, and shaping the culture of … an evolving service organisation. Key Details: Job Title: Major Incident Manager Location: Manchester Office Salary: Up to £40,000 (Dependent on Experience) Set up: Hybrid - 3 days in the office What's in it for you? Responsibility across major incidents that directly influence customer satisfaction Leadership and development opportunities to manage and mentor a growing team … weeks, with an impressively low call our rate – with a £250 bonus payment for each week , you will boost your total annual earnings by £3,300. Key Responsibilities: Incident management: Act as the Major Incident Manager for all Priority 1 and Priority 2 incidents, leading coordination of response Communicate clearly and confidently with customers, executives, and More ❯

Major Incident and Problem Manager Bridgend - hybrid 3 days a week onsite Salary: up to £55k + benefits Benefits include 10% pension, private medical, annual bonus Our client is a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business. … team and will be integral to underpin the organisations ITIL discipline and capability. The role requires 3 days a week onsite in Bridgend. The Role: Manage high-priority and major incidents through to resolution. Assess business impact and urgency of incidents. Accurately document incident recovery processes. Support incident reviews, planning meetings, and action tracking. Assist in root … cause analysis and problem investigations. Maintain and update incident and problem tickets. Follow Problem Management processes during post-incident reviews. Generate reports with key metrics for incident and problem management. Assist in proactively identifying potential issues. Drive and implement continuous service improvement initiatives. Skills/experience: Experience within a similar Incident and Problem Management role Strong More ❯

Major Incident and Problem Manager Bridgend – hybrid 3 days a week onsite Salary: up to £55k + benefits Benefits include 10% pension, private medical, annual bonus Our client is a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business. … integral to underpin the organisations ITIL discipline and capability. This role will require you to be onsite in Bridgend 3 days a week The Role: Manage high-priority and major incidents through to resolution. Assess business impact and urgency of incidents. Accurately document incident recovery processes. Support incident reviews, planning meetings, and action tracking. Assist in root … cause analysis and problem investigations. Maintain and update incident and problem tickets. Follow Problem Management processes during post-incident reviews. Generate reports with key metrics for incident and problem management. Assist in proactively identifying potential issues. Drive and implement continuous service improvement initiatives. Skills/experience: Experience within a similar Incident and Problem Management role Strong More ❯

Were looking for a proactive Major Incident Manager to join an expanding operations team for a prominent client of ours. Youll take ownership of critical incidents, coordinating rapid response and clear communication between service teams and technical recovery. Youll help ensure fast, effective resolution of major incidents and contribute to ongoing process improvements. Requirements: Experience managing … ITIL Familiarity with Remedy or similar ITSM tools Ability to take part in an on-call rota (early and late weekly shifts) Willingness to undergo security clearance Responsibilities: Lead major incidents from start to finish Assign and confirm priority and severity Coordinate technical teams and communication throughout Host incident calls where required Escalate promptly when needed Validate fixes … and confirm closure Produce incident reporting for management Support resolution of lower-priority incidents Complete timely post-incident reviews More ❯

Location: Newton Abbey, Hillview House, Belfast Salary: £47,000 per annum Contract: Full-time, Shift Role (On-Call Rota) Strengthen our team as a Major Incident Manager! We're looking for a proactive and experienced professional to join our team in Belfast. In this role, you'll take full ownership of major incidents, ensuring timely resolution … Managers and recovery teams. What you'll do: Manage high-priority incidents from start to closure. Verify priorities, determine severity, and escalate where necessary. Coordinate and communicate throughout the incident life cycle. Facilitate conference calls and produce management incident reports. Drive process improvements and assist with service enhancements. What we're looking for: Essential: 2-3 years' experience … in high-priority incident management within a multi-client or shared service environment. ITIL awareness. Additionally: Knowledge of Remedy or similar tools and incident management processes. Ability to work as part of an on-call rota (shifts starting as early as 7:30am and as late as 11am). SC clearance eligibility and willingness to undergo checks. Why More ❯

Were looking for a proactive Major Incident Manager to join an expanding operations team for a prominent client of ours. Youll take ownership of critical incidents, coordinating rapid response and clear communication between service teams and technical recovery. Youll help ensure fast, effective resolution of major incidents and contribute to ongoing process improvements click apply for More ❯