1 of 1 Management Information System Jobs in Carshalton

Support Services. As a Junior Helpdesk Consultant, you'll be the first point of contact for users requiring assistance with their School’s Management Information System (MIS). You'll gain hands-on experience while developing your skills in a supportive environment, with a clear pathway for progression and increased responsibility over time. Roles and … Responsibilities Answer incoming calls on the helpdesk and accurately log tickets into the Helpdesk Management System. Triage incoming queries to determine appropriate next steps, escalating to colleagues where necessary. Provide initial responses to new tickets via phone or email, gathering additional information from customers. Use the Helpdesk Knowledge Base to support call handling and troubleshooting. Create … Knowledge Base articles for recurring or common issues. Shadow and assist experienced Helpdesk colleagues to gain practical knowledge and exposure. Undertake training and accreditation in Bromcom and Arbor Management Information Systems. Perform other duties as required to support the Helpdesk and wider team. Person Specification Excellent verbal and written communication skills. Works well as part of More ❯