MCR Operator (Service Desk), Fixed Services MCR
- Hiring Organisation
- Encompass Digital Media
- Location
- Chiswick, England, United Kingdom
faults or breakdowns. Communicate fault conditions in a timely and coherent manner to staff, customers, and service suppliers. This includes escalations to management, call-out of support engineers and customer escalation as detailed in the escalation procedures. Liaise with various service providers and external parties, providing a technical … aspects of MCR operations. Maintain a secure working environment in line with the requirements of the EDM ITIL Policy to protect individuals, information and EDM Assets. Ensure that EDM’s health and safety guidelines and policies are always followed. Role Specific Skills Required: Excellent all-round communication skills. ...