1 of 1 Management Information System Jobs in Chorley

to the Service Desk Manager, key responsibilities of the role are as follows: Customer Support & Issue Resolution Provide first-line technical support via phone, email, or through a ticketing system Troubleshoot and resolve hardware, software, and network-related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier … engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the service desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where … for help and share knowledge with colleagues Attention to Detail Ability to document issues, resolutions, and ongoing activities with precision Maintain clear, concise, and accurate records in the ticketing system Other Previous experience in a customer-facing IT support role, ideally within an MSP environment Familiarity with ITIL principles and best practices Knowledge of desktop and laptop hardware troubleshooting More ❯