1 of 1 Management Information System Jobs in Crewe

Purpose: The Customer Service Agent is responsible for ensuring IMS products are delivered to consumers, remain operational, and provide accurate tracking and risk management data. This role also handles direct customer queries via ticketing systems, troubleshooting technical issues, and ensuring service levels (SLAs) are met. Key Responsibilities: Customer … with IMS devices, performing over-the-air fixes or arranging service calls when necessary. Review customer data to ensure event, journey, and risk management scores are accurate, addressing any discrepancies. Product Monitoring & Data Validation Conduct routine checks and audits to verify IMS devices are functioning correctly and providing ...