1 of 1 Management Information System Jobs in Hartlepool

provides first time resolutions where available. The main responsibilities of a Service Desk Analysts are: To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs To manage the customer mailboxes and ensure timely logging of emails in ITSM Tool. To accurately log all … the shortest possible time, meeting the organisations service level targets, and minimising the disruption to critical systems. Resolve basic hardware/software problems. To collect and record accurate information (use Quick Solutions where in place) to aid the second line team to progress any calls transferred to their Group To resolve those incidents/service requests classified as … To undertake all required training for the role To provide IT support & preventative maintenance for all contracts. To ensure comprehensive documentation of procedures are maintained, and to ensure that system documentation and support process is regularly reviewed. Qualifications You must have 1st line experience in proving IT service for users in the following: Demonstrate excellent customer service and influencing More ❯