IT Service Desk Analyst
Norwich, United Kingdom
Norfolk Community Health and Care NHS Trust
provided and prioritise in line with the Service Level Agreement Responsible for maintaining data quality\integrity of the Digital Services call management system Investigate and diagnose incidents by providing first line telephony support, gathering and analysing information to identify and resolve a range of technical … suppliers to resolve faults or provide identified work around solutions on tailored or National systems Installing and configuring desktop software Administering IT accounts and system privileges in accordance with the security policy Contribute to creating Service Desk process maps\ procedures and assist in keeping documentation up to date Responsible … focused service, managing customer expectations and dealing with difficult customers Working knowledge of Microsoft Office 2010 and Microsoft Apps Working knowledge of Microsoft Operating System Windows 10/Windows 11 Experience of working within a call centre, Information Technology Department, Service Desk environment or equivalent Experience of More ❯
Employment Type: Fixed-Term
Salary: £26530.00 - £29114.00 a year
Posted: