Helpdesk Administrator
Paignton, England, United Kingdom
PRS LTD
and work with relevant teams to ensure tasks are completed efficiently and to a high standard of customer service. Key Responsibilities: Work Order Management Answer calls and emails professionally, logging service requests accurately. Schedule site visits and arrange access for technicians and contractors. Ensure all work orders contain … the necessary information for completion. Prioritise urgent or emergency requests as needed. Collaborate with team members and external partners to ensure smooth operations. Use facility management software to handle planned and reactive … maintenance. Maintain accurate records and ensure all compliance documents are stored properly. Operational Support Respond to queries in a timely and professional manner. Keep system data updated and accurate. Perform general administrative duties. Record breakdowns and job requests clearly. Maintain strong communication with facility users and support staff. Support More ❯
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