1 of 1 Management Information System Jobs in West Bromwich

to Society wide projects including contributing to requirements gathering, identifying and managing risks and influencing outcomes. Responsible for the management, enhancement and administration of the societies telephony system (Mitel) including the management of IVR, Email and live chat workflows as well as the back-office administration system (Work Manager). They are the key … of contact for Customer Services and operations to both internal and external parties for any technical issues or queries relating to the systems used within the division, providing information and support as required. This person will also maintain and where possible improve the divisional business continuity plan (BCP) and business impact assessment (BIA) documentation. Ensuring the team are … of efficient processes To optimise utilisation of resources across all teams, including event driven activity and where gaps are identified, present proposals to address the gaps to senior management Ensure the team acts as key interface for Operations in respect of technical queries and failures ensuring that all relevant parties are kept informed, and that appropriate action is More ❯