Customer Call Coordinator
Weybridge, Surrey, United Kingdom
Planet Intelligent Technology Limited
requests for service support to help resolve IT related faults and issues through effective job ticket administration. Responding to all requests by recording comprehensive details in the call log system and internal distribution of tickets to IT helpdesk service teams. This is a critical customer communication role that through a team effort will deliver high standards and exemplary quality … clear and professional manner. Monitor, manage and respond to the inbox e-mails ensuring a timely, friendly and clear written response. Create support tickets in the management system accurately recording information generated from telephone calls and emails. Monitor the unassigned call queue and ensure a timely and friendly response, also ensure these tickets are allocated … completion. Ensure open incident and request tickets are adequately and promptly updated. Help identify shortfalls that may impact on service delivery standards and work with support teams and management leaders to ensure customers receive a prompt response. Manage escalation procedures in response to customer expectations. Give support to managers to ensure engineer teams operate efficiently and maintain a More ❯
Employment Type: Permanent
Salary: £24000 - £27000/annum
Posted: