CRM Functional Lead — Microsoft Dynamics (Sales, Marketing & Case Management)
- Hiring Organisation
- Marsh & McLennan Companies
- Location
- London, United Kingdom
- Salary
- £ 70 K
groom backlog items, validate deliveries through testing, and enable users through training and documentation. The ideal candidate has practical CRM experience across Sales, Marketing and Case/Service modules, strong communication skills, and the ability to manage multiple priorities across time zones.We will count on you to:Partner with … business stakeholders (Sales, Marketing) to elicit, document, and validate business requirements, user stories, and acceptance criteria.Translate business needs into functional designs and process flows for Dynamics 365 (Sales, Marketing, Customer Service/Case Management) and related integrations.Facilitate grooming and prioritisation sessions with Product Owners, Business SMEs, and Development ...