4 of 4 Matrix Management Jobs in the South East

changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered … recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents ...

financial performance. Translate local delivery challenges into clear insights for senior leadership decision-making. Operate effectively within international governance frameworks, processes, and reporting structures. Matrix Collaboration & Internal Coordination Work closely with cross-functional teams contributing to project delivery. Align priorities, timelines, and resources across departments without direct line authority. … international corporate environments. Proven ability to manage suppliers and contractors across multiple countries and time zones. Experience owning and controlling significant project budgets. Strong matrix management capability, delivering through influence rather than direct authority. Excellent written and verbal communication skills in English, including reporting and stakeholder engagement. Experience ...

valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens. Technical Account Management Director Onsite | Basingstoke, UK Majesco is seeking an experienced Technical Account Management Director to serve as the strategic partner for one of our most … executive stakeholder engagement. You will be accountable for ensuring the client realises ongoing value from their investment in Majesco while maintaining strong senior management & executive relationships and aligning business priorities across both organisations. As the senior point of contact for this strategic account, you will work closely with customer ...

Main purpose of Job: In this role, you will be responsible for developing and configuring user-centred digital services - particularly the content management system (Jadu) and associated integrations. You will ensure that the website remains accessible, user-friendly, and functionally up-to-date. You'll work closely with service … design, build, test, and implement accessible, online forms that meet the needs of multiple departments. Work to integrate forms with the CXM (Case Management System) to improve user experience and Customer Services visibility of cases. Connect back-office systems using APIs, integrations, webhooks and similar methods to enhance system ...