The Application Support Manager provides management, strategic direction and mentorship for the team of Support Managers they are responsible for, ensuring objectives and measurements are met or exceeded and can demonstrate their management of the teams through regular management reviews and reporting. This is a strategic role … supporting our customers and ensuring our services are robust and client focussed. The Application Support Manager is accountable for the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the application support function. They specialise in product knowledge usage, configuration, deployment … they are responsible for, ensuring appropriate capacity and competency is available to meet the demand. Duties and Responsibilities: Accountable for the Incident & Service Request Management practice. Ensuring support is established and operating effectively ensuring the practice is followed and demonstrate the effectiveness of the practice. Identify improvements, in collaboration more »
Liverpool, England, United Kingdom Hybrid / WFH Options
Futures
Develop, manage, and own quality and test strategy for all IT services and products delivered to or provided by the organisation. Day-to-day management and Matrixmanagement of staff who deliver testing functions. Manage the end-to-end testing process for all services IT services and … services and products delivered or provided by the organisation. Manage the relationship between the architecture function, suppliers, the business and test function. Directly and Matrix manage a wide range of staff assigned to the testing function across the force. In this role, there's an offer of a competitive more »
Manchester, North West, United Kingdom Hybrid / WFH Options
AQA
whilst inspiring others towards our vision of shaping world class practice across the education sector. You will be able to apply your extensive Project Management skills to a wide range of outcome focused change initiatives with the customer always in mind . You will be working with a variety … of stakeholders up to executive and senior leadership and be joining a supportive, collaborative, team of like-minded Programme and Project Management professionals who are at the heart of delivering an ambitious portfolio of change across the business. What's in it for me? You will have access from … the Christmas period. The whole team are encouraged to work on their own development, studying towards something of personal interest and specific to project management with access to an incredible Learning Management System and tailored courses. AQA work in a smart hybrid way. This team are in the more »
Waterfall methodology and Agile methodologies. Significant experience of holding 3rd parties account to contractual commitments. Significant experience of managing large teams through the line management of managers and experience of managing multi-disciplined teams and matrix management. Experience of management across the full budget lifecycle, forecasting, agreeing more »