HelpDesk Administrator
- Hiring Organisation
- Guidant Global
- Location
- Smethwick, England, United Kingdom
customer enquiry through to job completion and purchase order receipting. The role involves delivering excellent customer service, logging and managing work requests through the Maximo CAFM system, ensuring contractual Service Level Agreements (SLAs) are achieved while supporting the day-to-day operation of the Facilities Management contract. Working closely … satisfaction surveys. Work Order Management • Manage the full lifecycle of maintenance jobs from receipt through to closure. • Log work requests accurately within the Maximo CAFM system. • Allocate jobs to engineers or subcontractors. • Monitor open jobs and chase updates to ensure SLA compliance. • Schedule engineers and subcontractors appropriately. • Close completed ...