2nd Line IT Helpdesk Support Engineer
- Hiring Organisation
- Jollyes Pets
- Location
- Waltham Abbey, Essex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £32,000 per annum
team to provide advanced technical support and act as the escalation point for complex incidents and service requests across the organisation, as well as mentoring the 1st line team to improve overall service quality.– It’s a great time to embark on your IT career with Jollyes! The Benefits … Improve IT processes, documentation, and knowledge base content, helping reduce ticket escalations. Provide excellent customer service, communicating clearly with users at all levels and mentoring 1st Line colleagues. The Skills – 2nd Line IT Helpdesk Support Engineer We’re looking for someone who has a customer-focused, proactive, and professional approach ...