2 of 2 Microsoft 365 Engineer Jobs in Lancashire

Microsoft 365 Support Engineer The ideal candidate will have a strong technical background paired with excellent client-facing communication skills, demonstrating initiative and ownership throughout technical processes. Key Responsibilities 1. Customer Onboarding & Implementation Support initial setup of client environments, including user accounts and SharePoint configurations. Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint access). Liaise … between clients and development teams to escalate and resolve technical matters. Provide best practice advice on Microsoft 365 tenancy setup. Assist with data imports into SharePoint and resolve migration issues. Execute PowerShell scripts for automation and bulk changes. 2. Technical Support & Automation Act as an escalation point for 1st Line Support on Microsoft 365-related queries. … fast-paced environments. Strong communicator – both written and verbal – with confidence in client meetings. Analytical mindset with excellent troubleshooting capabilities. Essential ExperienceMicrosoft SharePoint – Advanced understanding of configuration and permissions. Microsoft Entra ID – Experience with access and identity management. PowerShell – Proficient in scripting and automation tasks. Desirable Knowledge Microsoft Exchange Online Microsoft Purview Microsoft Teams Microsoft More ❯

accounts and site configurations. Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint configurations). Act as liaison between clients and development teams to escalate and resolve issues. Advise on Microsoft 365 tenancy best practices. Assist with data import into SharePoint, resolving any issues that arise. Execute PowerShell scripts for bulk changes across customer environments. 2. Technical Support & Automation … Serve as an internal escalation point for 1st Line Support queries. Collaborate with the Support team on resolving complex Microsoft 365-related issues. Automate routine or repetitive tasks to improve operational efficiency. 3. Documentation & Knowledge Management Maintain internal knowledge bases and troubleshooting documentation. Ensure accurate recording of client tenancy configurations and technical notes. Key Requirements Strong client service … managing multiple concurrent projects to tight deadlines. Excellent written and verbal communication skills. Confident in leading meetings and presenting solutions to clients. Solid analytical and troubleshooting skills. Essential Experience Microsoft SharePoint – Advanced understanding of site configurations and permission management. Microsoft Entra ID – Experience with identity and access management and tenant setup. PowerShell – Proficient in scripting and task automation. More ❯