Service Desk Analyst
- Hiring Organisation
- Pearson Whiffin IT & Digital
- Location
- Broadstairs, Kent, South East, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £180 per day
high-quality technical support while delivering an excellent customer experience. This role is ideal for an individual with hands-on experience supporting Active Directory, Microsoft 365, and IT service management processes, who thrives in a fast-paced support environment. Key Responsibilities Serve as the first-line point … experience in a Service Desk/IT Support/Helpdesk role Strong working knowledge of Active Directory Experience supporting Microsoft 365 (M365) Solid understanding of ticket logging and ITSM processes Excellent verbal and written communication skills Strong customer service mindset with the ability to manage user expectations ...