IT Service Desk Manager - Driffield
- Hiring Organisation
- Principal IT
- Location
- Driffield, East Riding of Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000/annum
documentation and knowledge bases. Incident and escalation management. Coaching and developing technical support staff. Analysing Service Desk metrics and using data to drive improvements. Microsoft 365 and modern Microsoft technologies. ITSM platforms such as ServiceNow, HaloITSM, Freshservice, Jira Service Management or similar. An ITIL Foundation qualification ...