ICT Service Desk Analyst
- Location
- Esher, England, United Kingdom
support to over 400 end users across the Council, ensuring the effective installation, configuration, maintenance, and support of ICT hardware, software, mobile devices, and Microsoft 365 services. The role is responsible for delivering excellent customer service through the ICT Service Desk, resolving incidents and service requests … third-party suppliers to maintain reliable ICT services across the organisation. Key Responsibilities Provide 1st and 2nd line technical support for Windows 11 devices, Microsoft 365 applications, Teams, SharePoint, mobile devices, and associated hardware. Monitor, manage, and resolve incidents and service requests through the ICT Service Desk ...