First Line Support Technician (Level 1 IT Support)
- Hiring Organisation
- THAMES 360
- Location
- Hook, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £26,000 - £30,000 per annum
line assistance for common user problems, including password resets, account unlocks, printer connectivity issues, software installations/uninstallations, basic Windows/macOS troubleshooting, and Microsoft 365/Office application support. Hardware Setup: Configure and deploy new laptops, desktops, monitors, and peripherals for users (including imaging, basic setup … testing). Remote & Direct Support: Provide effective remote support using tools such as TeamViewer, AnyDesk, or Microsoft Teams, as well as in-person assistance when required. Escalation & Collaboration: Quickly identify issues beyond first-line scope and escalate to Level 2/3 engineers with clear, detailed handover notes ...