4 of 4 Microsoft 365 Jobs in Macclesfield

and ticketing system. Accurately log, categorise, and prioritise support requests. Provide basic troubleshooting and support for desktops, laptops, mobile devices, and applications. Assist with password resets, account unlocks, and Microsoft 365 support (email, Teams, OneDrive). Escalate complex issues to 2nd line engineers when required. Monitor ticket queues and ensure updates are communicated to customers. Assist with … IT and technology with a desire to build a career in technical support. Good communication skills and the ability to explain issues to non-technical users. Basic knowledge of Microsoft 365, Windows operating systems, and common applications. Understanding of networking basics (IP addresses, Wi-Fi, connectivity). Ability to diagnose and resolve common hardware and software issues. … Good organisational skills with the ability to prioritise multiple tasks. Team player, willing to learn and take guidance from senior colleagues. IT-related qualification or certification preferred (CompTIA A+, Microsoft Fundamentals, etc.). Experience in a customer service role preferred (retail, call centre, or helpdesk). Exposure to Active Directory or ticketing systems. More ❯

and service providers to ensure data is accurate, accessible, and aligned with company standards. You'll be part of a proactive information delivery team, using your expert knowledge of Microsoft 365 tools, including SharePoint and the Power Platform, to create customer-focused solutions that drive efficiency and innovation. Key Responsibilities Develop and maintain bespoke tools and solutions … using Microsoft Power Platform and SharePoint. Collaborate with stakeholders to deliver intuitive, user-friendly data solutions. Ensure asset information is accurately captured, updated, and maintained across systems. Support audits and reporting by preparing and retrieving asset data. Drive continuous improvement and best practices across the team. Provide technical support and enhancements to existing solutions. Maintain documentation and ensure compliance … with performance, security, and usability standards. What We're Looking For Strong IT skills with expert knowledge of Microsoft 365, SharePoint, and Power Platform (PowerBI/PowerAutomate/PowerApps). Experience in database management and low-code/no-code solutions. Excellent problem-solving, communication, and time management skills. Ability to work independently and collaboratively across teams. More ❯

multi-carrier design. Partnerships with UK carriers including Openreach, Virgin Media Business, and other network operators. Strong grasp of WAN resilience, 4G/5G failover, and connectivity aggregation models. Microsoft Cloud (focus area): A zure networking (vWAN, VPN, and ExpressRoute integration), Microsoft 365, and Intune/Entra ID alignment within SD-WAN/SASE solutions. Network … SASE, and Zero Trust (ZTNA) frameworks. Strong background in Fortinet and Cisco ecosystems. Experience across connectivity solutions (FTTP, leased lines, carrier relationships, and on-net designs). Knowledge of Microsoft Cloud Services, network monitoring, SOC/NOC, and ITSM-aligned managed services. Proven success leading high-performing B2B sales teams and delivering multi-million-pound growth. Strategic thinker with More ❯

What’s in it for you? Salary : £28,000 - £34,000 (depending on experience) Location : Macclesfield - 3 days onsite, 2 days from home Tech Environment : Windows Server, Active Directory, O365, Exchange, DNS, DHCP, Intune, Azure Support Variety : 1st and 2nd line across desktops, mobile, cloud, infrastructure, and networking Team : Work with a collaborative, global IT team supporting users across 180+ … from users across multiple locations Managing and resolving incidents in line with ITIL-based processes and SLAs Troubleshooting across Microsoft technologies, AD, Exchange, File Shares, Group Policy, and O365 Monitoring infrastructure health and field-based systems Supporting mobile devices (iOS/Android) and managing endpoints using Intune Getting involved in IT upgrade projects and continuous service improvement initiatives Acting … ll bring to the table: Solid experience in a service desk role supporting Microsoft-based environments Good knowledge of Windows OS (client and server), AD, DNS, DHCP, and M365 Some hands-on exposure to cloud platforms like Azure and tools like Intune A customer-first mindset with excellent communication and troubleshooting skills Familiarity with ITIL practices and working in More ❯