2nd Line IT Engineer
- Hiring Organisation
- EAC Consulting Group
- Location
- Milton Keynes, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £32,000 per annum
role within the support function, acting as a key contact for technical queries and incidents. The role covers a broad range of technologies including Microsoft 365, Windows environments, networking infrastructure, and hosted telephony platforms. This position would suit someone with previous 1st and 2nd line experience … Take ownership of support tickets from initial logging through to resolution Troubleshoot and resolve issues across desktop, cloud, and collaboration platforms Support users with Microsoft 365 applications, email configuration, user accounts, and permissions Assist with device builds, system configuration, and general IT troubleshooting Escalate more complex issues ...