1 of 1 Microsoft 365 Jobs in North Lanarkshire

for hardware, software, and network-related issues via phone and ticketing system. • Perform troubleshooting on desktops, laptops, mobile devices, printers, and peripheral equipment. • Support users with Microsoft Office 365 applications, including Outlook, Teams, and SharePoint. • Utilise remote desktop tools to assist users with offsite or remote support needs. • Log, track, and resolve incidents and service requests using … setting up hardware and accounts. • Contribute to IT documentation and knowledge base development. Knowledge, Skills & Experience: Essential: • Good understanding of Windows 10/11 operating systems. • Familiarity with Office 365 and common desktop applications. • Basic understanding of network concepts such as DNS, DHCP, and IP addressing. • Proficient in using remote support tools. • Experience with IT ticketing systems. • Excellent More ❯