2 of 2 Microsoft 365 Jobs in Poole

recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation … tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed ...

technical challenges and wants to gain exposure to technologies beyond traditional support. You'll work across a variety of client environments, supporting everything from Microsoft 365 and Azure platforms through to networking, infrastructure, and security technologies. Unlike many support roles, you'll be encouraged to get involved … develop your skills, this could be the perfect next step. Required Skills: Experience working in a 2nd Line IT Support role Strong knowledge of Microsoft 365, Windows Server & Active Directory Good networking knowledge including DNS, DHCP, VPNs, and firewalls Experience supporting cloud and infrastructure environments Strong troubleshooting ...