2 of 2 Microsoft 365 Jobs in Redditch

will provide technical support to a diverse client base, resolving escalated incidents and service requests across hardware, software, operating systems, user access, networking and Microsoft 365 environments. As the 2nd Line IT Support Engineer, you will work within agreed SLAs, communicate clearly with technical and non-technical … Service Levels: Work within agreed SLAs and customer service expectations Troubleshooting IT Problems: Resolve hardware, software, operating system, network and user-access issues Supporting Microsoft 365: Provide support for Exchange Online, Outlook, Teams, SharePoint and OneDrive Managing User Access: Troubleshoot user accounts, permissions and access within Microsoft ...

deployment and change Have a technical understanding that allows you to guide, challenge and arbitrate on technical & architectural decisions. Experience with the management of Microsoft 365 and cloud services A good understanding of cyber security best practice as well as IT governance Excellent stakeholder management and communication ...