15 of 15 Microsoft 365 Jobs in Sheffield

support requests (via phone, email, ticket system) Accurately log all incidents and requests, ensuring clear communication with clients throughout Diagnose and resolve 1st line issues (Windows desktop/laptops, Microsoft 365, networking, printing, telephony) Escalate to 2nd/3rd line engineers when required, with full documentation of troubleshooting steps taken Carry out user account administration (password resets … responsiveness and reliability The successful candidate: Experience in a customer-facing IT support or helpdesk role (MSP experience advantageous but not essential) Knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Understanding of basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi troubleshooting) Strong communication skills - able to explain technical concepts in plain … Skills Familiarity with Remote Monitoring and Management (RMM) tools Basic knowledge of cyber security best practices (MFA, patching, backups) Previous MSP experience Key Technology Exposure (beneficial but not required) Microsoft Windows 10 & 11 Microsoft Office & Microsoft 365 Windows Server (basic admin tasks) AutoTask PSA Datto RMM ITGlue (documentation platform) Acronis Backups BitTitan Migration Tool Microsoft More ❯

tickets from the unassigned queue to the appropriate team or engineer. Troubleshoot and resolve 1st line issues related to desktops, laptops, printers, mobile devices, and common software applications (e.g., Microsoft 365, Windows OS). Escalate complex issues to 2nd or 3rd line support teams as necessary. Maintain clear and accurate documentation of all support activities and resolutions. … line engineers to build operational knowledge and hands-on experience. Engage in structured vendor training programmes to gain certifications relevant to the role. Dedicate time to developing skills in Microsoft Azure and other cloud technologies as part of a long-term career progression plan. Essential Skills & Experience Previous experience in a 1st line IT support role or similar customer … facing technical position. Strong understanding of Windows operating systems and Microsoft 365 applications. Basic knowledge of networking principles (DNS, DHCP, TCP/IP). Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong organisational skills and attention to detail. Desirable Qualifications CompTIA A+, Microsoft Fundamentals, or similar entry-level More ❯

Responsibilities - Provide first and second-line technical support to clients., Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain IT equipment and software. Manage and support Microsoft 365 and other cloud-based services. Perform regular system maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the … members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or similar role. Strong knowledge of Windows and macOS operating systems. Experience with Microsoft 365, Active Directory, and network troubleshooting. Familiarity with virtualization technologies such as VMware or Hyper-V. Excellent problem-solving skills and attention to detail. Strong interpersonal and … communication skills. Ability to work independently and as part of a team. Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. A valid driver's license and willingness to travel to client sites as needed. What We Offer - Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and collaborative work More ❯

ticketing/knowledge management tools. Maintain compliance with organisational security and IT standards. Requirements: Proven experience in desktop/laptop rollout, refresh, and device deployment projects. Strong knowledge of Microsoft 365, Intune/MDM, and Active Directory. Skilled in device builds, application deployment, and troubleshooting. Confident in supporting large-scale technical rollouts and migration projects. Full UK … driving licence essential due to extensive travel. Microsoft 365 certifications desirable. What's in it for me? Competitive outside IR35 day rate. Field-based contract delivering a major rollout/refresh project. Exposure to enterprise scale deployments and modern workplace technologies. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of More ❯

configure new user accounts, equipment and basic software Support password resets and access requests About you proven 1st line Service Desk support (min 2 years) Supporting Windows 11 and Microsoft 365 excellent customer service skills knowledge of Windows Server Operating Systems (2016, 2019) strong work ethic and self-motivation with the ability to work under pressure knowledge … Mac OS experience Manage Engine- Exchange Plus and AD Manager Plus Qualifications GCSES at Grade C or above in English & Mathematics or equivalent Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification ITIL Foundation Qualification (desirable). What we offer We offer great rewards and perks including: excellent supervision, peer support, learning More ❯

to different technologies and client environments. What youll be doing as an Infrastructure Project Engineer: Leading infrastructure projects including server upgrades, Azure migrations, Intune/Autopilot deployments, and Office 365 rollouts Supporting and improving core platforms such as Windows Server, Active Directory, VMware/Hyper-V, and SQL Implementing network solutions across LAN, WAN, VPN, and wireless environments … were looking for in an Infrastructure Project Engineer: Previous experience as an Infrastructure Engineer/3rd Line Engineer with proven involvement in infrastructure projects Strong hands-on skills across Microsoft 365, Azure AD, virtualisation, backups, and security Confident working on migrations, upgrades, and new implementations in a customer-facing capacity (MSP background ideal) Knowledge of Azure Virtual … progression into senior technical or project roles Work with a team that values collaboration and knowledge sharing Be part of a company accredited to ISO27001, Cyber Essentials Plus, and Microsoft Partner status More ❯

personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. They are looking for a bright and driven individual, with a want to help others and … reading and writing) - the bulk of our client's work is responding to tickets which have been raised via the ticketing portal or by email. Use of the full Microsoft Office Suite. Good understanding and working knowledge of TCP/IP, networking, and network topologies. Good knowledge of Windows and Mac operating systems. Having worked in a single IT More ❯

engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic skills both hardware and software specifically (but not exclusively) with the following. Azure Office 365 network admin - routers, switches and access points Active Directory, DNS, DHCP and Group Policy Managing Back ups Email security Datto RMM Knowledge of phone systems and SBC'c More ❯

and Hospitality. Certifications in Prince2, Agile, Waterfall or similar methodologies. Strong problem-solving and analytical thinking. Solid technical understanding of Networking, WiFi, cabling infrastructure, and IT solutions. Proficiency in O365 and project management tools (e.g., MS Project, Asana, (url removed)). Why Join us? Be part of a company that's shaping the future of tech in Retail & Hospitality. Work More ❯

agreed SLAs, making a real difference to their day-to-day operations. Key Areas of Responsibility Participate 2nd Line Support, triaging and resolving wider IT incidents and requests (e.g. M365, identity, endpoint, Intune basics) and collaborating with the team to deliver project tasks on time. Provide 2nd and 3rd-line support for networking issues, promptly resolving incidents and addressing performance More ❯

will have a good working knowledge of PC hardware and software Windows OS (7 and above) being able to troubleshoot issues You will be fluent in MS Office and O365 administration and support Ideally you will have a minimum of 1 years’ experience working in a similar role You will be passionate about continuous learning and have an interest in More ❯

will have a good working knowledge of PC hardware and software Windows OS (7 and above) being able to troubleshoot issues You will be fluent in MS Office and O365 administration and support Ideally you will have a minimum of 1 years’ experience working in a similar role You will be passionate about continuous learning and have an interest in More ❯

Are you interested in starting a career in Metallurgical and Mechanical Testing? Do you have excellent attention to detail? Are you competent with Microsoft 365 packages, like Excel? As a growing business, we are looking to bring a trainee in as administrative support to our Testing and Inspection Department. As a Testing Coordinator, you will work alongside More ❯

for shaping the strategy, delivery, and evolution of our Modern Workplace and End User Compute (EUC) services. Youll lead a growing team of engineers and specialists, drive innovation across M365, device management, patching, and endpoint protection, and ensure our services continue to meet the needs of our clientstoday and tomorrow. You will: Leading and developing a high-performing technical team More ❯

line support role Strong knowledge of Windows and Mac operating systems. Experience with networking technologies (LAN, WAN, VPN, firewalls). Cyber Essentials Plus exposure Proficiency in Active Directory, Office 365, and Exchange. Experience in supporting 1st and 2nd Line teams/acting as an escalation point Excellent problem-solving skills and attention to detail. Strong communication skills and … the ability to work well under pressure. Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus. Why Join Us? Competitive salary and benefits package. Opportunity for professional growth and development. Remote hybrid working environment A collaborative and supportive team environment. Access to cutting-edge technology and tools. Convenient Sheffield city centre location with easy access More ❯