Help Desk Manager
Stafford, Staffordshire, West Midlands, United Kingdom
McCarthy Recruitment Limited
continuous service improvements. Ensure compliance and foster a culture of process excellence. Technical Expertise Provide hands-on support across the Microsoft tech stack (Windows Server, Active Directory, Office 365, Azure). Troubleshoot complex issues and lead the integration of new technologies. Customer Service Excellence Be the voice of outstanding customer service. Build strong stakeholder relationships and use … service delivery. What Were Looking For Proven experience managing an IT helpdesk or support team. Strong grasp of ITIL principles (certification a big plus). Deep technical knowledge of Microsoft technologies. Exceptional leadership, communication, and problem-solving skills. Cool under pressure and a master of juggling priorities. Ready to Make an Impact? If you're a proactive leader with More ❯
Employment Type: Permanent
Salary: £60,000
Posted: