4 of 4 Microsoft 365 Jobs in Taunton

by clients in service tickets and manage ticket resolution (Tier 2 focus on resolving 20+ tickets/day). Service Requests: Handle service requests related to all technologies, including Microsoft 365, workstations, servers, printers, networks, and vendor-specific hardware/software. Documentation: Create and maintain knowledge documents and draft processes (minimum one per month for Tier … Support: Provide professional, first-level support to end users, assist with login issues, email setup, and basic application functionality. Security Checks: Conduct daily security checks on client systems, monitor Microsoft 365 services for performance and availability. Training & Development: Participate in the client training academy and continuously update technical skills, including necessary certifications in Microsoft technologies. Collaboration … equivalent) including Maths and English. UK Driver's License and proof of eligibility to work in the UK. Desirable: Further qualifications (A Level or BTEC) in IT or equivalent. Microsoft Certified Professional in Microsoft 365 management and administration. Experience: Essential: Experience in a customer service role; minimum of 1 year in a similar technical support position More ❯

experience in a similar IT role logging and resolving tickets on a Service Desk Act as first point of contact via phone, email or chat function Provide support across Microsoft 365, workstations, servers, printers, networks and vendor applications Carry out daily system checks and asset management tasks Contribute to knowledge base documentation and process improvements Undertake training … skills and certification GCSEs (including Maths and English) or equivalent Knowledge of IT systems, ticketing tools and service desk operations A-levels, BTEC or IT-related qualifications are desirable Microsoft 365 administration knowledge Experience within a managed service provider highly desirable NB: A valid UK Driving Licence is essential for this role. The Opportunity: My client who More ❯

Administration experience in medium-sized corporate IT environments, including operational and break/fix activities Familiarity with ITIL processes and SLAs Good understanding and experience of: Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager and related O365 admin Centre. Cloud knowledge of ideally Azure but AWS also considered Knowledge of SharePoint, firewalls … switches, routing, and security protocols (SPF, DKIM, DMARC) Windows Server experience Provide 2nd Line support remotely, over the phone and on client sites Manage and resolve escalated tickets across Microsoft 365, Azure, networks and on-premises infrastructure Contribute to knowledge base documentation and process improvements Any knowledge of Intune and PowerShell desirable, but not essential NB: A More ❯

/10:00-18:00 Overview: We are recruiting on behalf of our client for a Tier 2 Technical Support Analyst with strong cloud and Microsoft 365 expertise. This role is ideal for someone with at least three years' experience in IT support who is confident handling escalat If you want to know about the requirements for More ❯